SI5 Download for beta testers? - D-Tools Forum

avzone · 07-02-2007, 05:29 PM

I'm a little surprised that Beta testers do not receive SI5 in the first round nor a way to download it. You'd think that would be done/provided for those that have put in the extra time to help in the development of D-Tools.

RandyB · 07-02-2007, 06:11 PM

Graham,

Serious apologies for that. We quite frankly ran out of steam after the big push and will be shipping your CD today. You're only a day or two behind new customers who were shipped discs last thursday or friday. I will make sure yours is in the mail today myself.

Related note - discs for non-beta SA customers will ship during the week of July 11th.

Sorry again for the delay; we are getting on it as fast as we can.

Best regards,

Randy

avzone · 07-02-2007, 07:49 PM

Thanks Randy. I assume they're all coming from CA?

Jack Frost · 07-03-2007, 03:15 PM

Do I have to Me Too on this or is it a given for ALL of those who contributed to the beta?

RandyB · 07-03-2007, 03:28 PM

Jack,

Your disc will be in the mail this morning. It took a bit to figure out which company you work for - see private message I sent yesterday. Thanks for your active participation on the beta team.

For everyone else, the active members of the beta team had their CD's mailed today and/or yesterday. All other SA customers will have their discs mailed next week.

Best regards,

Randy

Matt Yaletchko · 07-04-2007, 02:18 AM

Thank you.

David_Haddad · 07-04-2007, 07:55 AM

Same sentiment here. I called and said "we are a beta tester, and I want to make sure we receive it as soon as possible". I expected to be told "OK, we'll make sure to get you on the early adopter list" but instead received a "uh, new buyers are getting it first and I don't know when you'll get it". Not even a "I'll see what I can do". Not exactly the response I was looking for as a beta tester, devoted user and reference source from the very beginning (and press release source). So yes, I'd also appreciate a disc in the mail.

tbeaudry · 07-05-2007, 05:05 AM

I too was very disappointed to learn that CD's were being sent out in alphabet order and we won't see a disc for another week....

RandyB · 07-05-2007, 08:26 PM

guys,

again, apologies. your discs were shipped just 2 business days after new customers (who have no software at all) and should arrive today, friday, or monday - a full 7-10 days ahead of everyone else. I would have gotten it to you sooner but I have to manually enter all of your account information into our new registration system, and it is very time consuming combined with all of the other activity that went on with the release.

you will see an email from me today with more information.

best regards,

Randy Bownds
Program Manager
D-Tools, Inc

P.S. These people were mailed discs on monday or tuesday based on their active participation on the beta team:

David Haddad
Russ Winegar
Dmitry Grinberg (Joel Azaria)
Tom Beaudry
Michael Hall
Peter Lange
Nicolas Hercun
James Gardner
Scott Sullivan (Kevin Frye)
Graham Hickerson
Jordan Clark

Matt Y - it looks like I missed you so I sent your disc today. Estimated arrival Mon-Tue per UPS.

David_Haddad · 07-06-2007, 05:59 AM

Thank you Randy. Not a big deal at all, you know how us men are about wanting our new toys...