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Vincent Delpino · 10-15-2009, 09:35 PM

Why has this program become such a pile of fecal matter? I just saved a project I had been working on for hours and then tried to run a report and the fucking project was gone. This is not the first time this has happened and I have about had it with the time it now takes to create a proposal. There was nothing wrong with dtools 4.5.

Bob Pothier · 10-15-2009, 09:52 PM

Are you sure it is "gone"? Try to search your computer using the windows search and see if you can find it by searching for the project name. I had this happen with someone the other day and it turns out it was listed under the architects name instead of te home owner for some reason. You can then re-import it and get back to work.

Bob Pothier · 10-15-2009, 09:54 PM

Also are you sure you are seeing "All Projects" and do not have any filters on?

Vincent Delpino · 10-19-2009, 03:36 PM

Yes I am looking at All Projects, and the project file is there, it is just blank like I did nothing with it. As in $0.00.... I saved it several times before exiting.

**Dave Kirn** · 10-19-2009, 11:46 PM

You need to give the guys at tech support a call. Bob and the others in tech support do a really great job taking care of these kinds of issues. Instead of waiting a few days to try to get this resolved over a forum, give them a call and they will get it fixed.

**Kevin Mikelonis** · 10-20-2009, 12:27 AM

Vincent,

I regret to hear about your experiences and can only think that your D-Tools installation is conflicting with ohter programs, drivers, settings and such within your machine or server network.

As a program, D-Tools seems to have many hurdles (ohter programs and their derivitaves) to clear in ordert to run properly.

I point to this as a highly suspect issue not knowing your machine or its configuration, but in knowing that our machines that we use for D-Tools implementation, trainings, project development and engineering run the software without these crashes to which you are experiencing so frequently.

Since SI5.5 SP1, we have built and tested 2 different company databases and completed 2 projects in D-Tools Text, then full illustration, plan view, elevation, and schematic documentation mvoing these projects between 3 production machines in our offices.

We have had no crash or lock-up issues with any part of the application.

While our post here is not a solution to you, if you have found any aspect of using D-Tools beneficial to your sales or engineering process, I encourage you to power through by evaluating the usage of the machine you are running D-Tools on, consdier what else is running along side it, and have Seth Enos at D-Tools take a close look at what surrounds the critical files and settings that make D-Tools run or not run.

I do hope you find the solution, and make the most of the parts of D-Tools that serve your business well.