SI5.5 SP1 Update Caused System Failure - D-Tools Forum

fryeguy · 09-28-2009, 09:01 PM

I have not been able to access D-Tools since updating this morning.

I started by checking in all projects. Then backing up my server. Then updating the server. After that I updated two clients. Both clients can login normally but crash when clicking on anything other than MMPD.

Here is the error when clicking on projects:

Description: The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.
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User Message:
Details: Error: FaultException (DTools.FileManager.FileManagerService.IFileManage rService.GetProjectInfoList) (DTools.FileManager.ProjectService.getServerProjec tInfoList) (DTools.FileManager.ProjectService.GetProjectInfoL ist) (DTools.SystemIntegrator.Navigator.NavigatorShell. ApplyProjectFilter) (DTools.SystemIntegrator.Navigator.ProjectListCont rol.applyProjectListArchivedFilter) (DTools.SystemIntegrator.Navigator.ProjectListCont rol.UltraToolbarsManager1_ToolValueChanged) (Infragistics.Win.UltraWinToolbars.UltraToolbarsMa nager.OnToolValueChanged) (Infragistics.Win.UltraWinToolbars.UltraToolbarsMa nager.FireEvent) (Infragistics.Win.UltraWinToolbars.ComboBoxTool.Co mboBoxToolExtraSharedProps.SetValue) (Infragistics.Win.UltraWinToolbars.ComboBoxTool.se t_Value) (Infragistics.Win.UltraWinToolbars.ComboBoxTool.se t_EditValue) (Infragistics.Win.UltraWinToolbars.ComboBoxTool.se t_SelectedIndex) (Infragistics.Win.UltraWinToolbars.ComboBoxTool.se t_SelectedItem) (DTools.SystemIntegrator.Navigator.ProjectListCont rol.navShell_ActiveViewChanged) (DTools.SystemIntegrator.Navigator.Common.INavigat orShell.ActiveViewChangedEventHandler.Invoke) (DTools.SystemIntegrator.Navigator.NavigatorShell. set_ActiveView) (DTools.SystemIntegrator.Navigator.NavigatorShell. OnShowProjectsListView) (DTools.SystemIntegrator.Navigator.CommandManageme nt.Command.Execute) (DTools.SystemIntegrator.Navigator.CommandManageme nt.UltraExplorerBarCommandExecutor.explorerBar_Ite mClick) (Infragistics.Win.UltraWinExplorerBar.ItemClickEve ntHandler.Invoke) (Infragistics.Win.UltraWinExplorerBar.UltraExplore rBar.OnItemClick) (Infragistics.Win.UltraWinExplorerBar.UltraExplore rBar.FireEvent) (Infragistics.Win.UltraWinExplorerBar.UltraExplore rBarItem.DoClick) (Infragistics.Win.UltraWinExplorerBar.UltraExplore rBar.Infragistics.Win.ISelectionManager.OnMouseUp) (Infragistics.Win.SelectionStrategySingle.OnMouseM essage) (Infragistics.Win.ControlUIElementBase.ProcessMous eUpHelper) (Infragistics.Win.ControlUIElementBase.ProcessMous eUp) (Infragistics.Win.Utilities.ProcessEvent) (Infragistics.Win.UltraControlBase.OnMouseUp) (Infragistics.Win.UltraWinExplorerBar.UltraExplore rBar.OnMouseUp) V5.5.0.0
Source: mscorlib
Stacktrace:
Server stack trace:
at System.ServiceModel.Channels.ServiceChannel.ThrowI fFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
at System.ServiceModel.Channels.ServiceChannel.Handle Reply(ProxyOperationRuntime operation, ProxyRpc& rpc)
at System.ServiceModel.Channels.ServiceChannel.Call(S tring action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(S tring action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs)
at System.ServiceModel.Channels.ServiceChannelProxy.I nvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.I nvoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgData, Int32 type)
at DTools.FileManager.FileManagerService.IFileManager Service.GetProjectInfoList(Int32 userID, String machineName, String sessionId)
at DTools.FileManager.ProjectService.getServerProject InfoList()
at DTools.FileManager.ProjectService.GetProjectInfoLi st(Boolean localOnly)
at DTools.SystemIntegrator.Navigator.NavigatorShell.A pplyProjectFilter(String ProjectsFilter)
at DTools.SystemIntegrator.Navigator.ProjectListContr ol.applyProjectListArchivedFilter()
at DTools.SystemIntegrator.Navigator.ProjectListContr ol.UltraToolbarsManager1_ToolValueChanged(Object sender, ToolEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsMan ager.OnToolValueChanged(ToolEventArgs e)
at Infragistics.Win.UltraWinToolbars.UltraToolbarsMan ager.FireEvent(ToolbarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinToolbars.ComboBoxTool.Com boBoxToolExtraSharedProps.SetValue(Object value, ComboBoxTool tool)
at Infragistics.Win.UltraWinToolbars.ComboBoxTool.set _Value(Object value)
at Infragistics.Win.UltraWinToolbars.ComboBoxTool.set _EditValue(Object value)
at Infragistics.Win.UltraWinToolbars.ComboBoxTool.set _SelectedIndex(Int32 value)
at Infragistics.Win.UltraWinToolbars.ComboBoxTool.set _SelectedItem(Object value)
at DTools.SystemIntegrator.Navigator.ProjectListContr ol.navShell_ActiveViewChanged(String view)
at DTools.SystemIntegrator.Navigator.Common.INavigato rShell.ActiveViewChangedEventHandler.Invoke(String view)
at DTools.SystemIntegrator.Navigator.NavigatorShell.s et_ActiveView(String value)
at DTools.SystemIntegrator.Navigator.NavigatorShell.O nShowProjectsListView(Command cmd)
at DTools.SystemIntegrator.Navigator.CommandManagemen t.Command.Execute()
at DTools.SystemIntegrator.Navigator.CommandManagemen t.UltraExplorerBarCommandExecutor.explorerBar_Item Click(Object sender, EventArgs e)
at Infragistics.Win.UltraWinExplorerBar.ItemClickEven tHandler.Invoke(Object sender, ItemEventArgs e)
at Infragistics.Win.UltraWinExplorerBar.UltraExplorer Bar.OnItemClick(ItemEventArgs e)
at Infragistics.Win.UltraWinExplorerBar.UltraExplorer Bar.FireEvent(UltraExplorerBarEventIds id, EventArgs e)
at Infragistics.Win.UltraWinExplorerBar.UltraExplorer BarItem.DoClick()
at Infragistics.Win.UltraWinExplorerBar.UltraExplorer Bar.Infragistics.Win.ISelectionManager.OnMouseUp(M ouseMessageInfo& msginfo)
at Infragistics.Win.SelectionStrategySingle.OnMouseMe ssage(ISelectableItem item, MouseMessageInfo& msginfo)
at Infragistics.Win.ControlUIElementBase.ProcessMouse UpHelper(Object sender, MouseEventArgs e)
at Infragistics.Win.ControlUIElementBase.ProcessMouse Up(Object sender, MouseEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at Infragistics.Win.UltraControlBase.OnMouseUp(MouseE ventArgs e)
at Infragistics.Win.UltraWinExplorerBar.UltraExplorer Bar.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Action=http://schemas.microsoft.com/net/2005/12/windowscommunicationfoundation/dispatcher/fault
Code=System.ServiceModel.FaultCode
Message=The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.
Reason=The server was unable to process the request due to an internal error. For more information about the error, either turn on IncludeExceptionDetailInFaults (either from ServiceBehaviorAttribute or from the <serviceDebug> configuration behavior) on the server in order to send the exception information back to the client, or turn on tracing as per the Microsoft .NET Framework 3.0 SDK documentation and inspect the server trace logs.
Data=System.Collections.ListDictionaryInternal

fryeguy · 09-28-2009, 09:07 PM

Can't even submit the error log...

fryeguy · 09-28-2009, 09:11 PM

Here is the Configuration Log from my server update. It mentioned a couple of projects maybe not be updated...and suggested I should look at the log. Perfect. I love software that has users reviewing installation and configuration log files. Good solution.

JoseM · 09-28-2009, 09:41 PM

Can you provide a little more information so that we can better assist you. What operating System are you running? Are you on a domain or workgroup? Are you a full administrator on the machine for Windows? Did you have any filtering or sorting in the Projects Pane window? Thanks!

fryeguy · 09-28-2009, 11:17 PM

This has been escalated to Seth for reviewing Tuesday morning.

But to answer, Windows XP, Windows Server 2003, Domain, Admin rights.
The question about filtering or sorting in the Projects Pane is tricky since it crashes before we get there...

This happens on both systems that I updated. We both typically sort the projects list by client or project name (I think).

Mauricio · 09-29-2009, 02:46 AM

any fix to this proplem??

avzone · 09-29-2009, 02:37 PM

Originally Posted by Mauricio

any fix to this problem??

Yes, don't install it

Mauricio · 09-29-2009, 02:48 PM

The funny guy is here... Hello "Funny Guy"!!!!!!!!!

JoseM · 09-29-2009, 02:50 PM

Originally Posted by Mauricio

The funny guy is here... Hello "Funny Guy"!!!!!!!!!

Mauricio I just sent you an email with a possible solution, please let us know if that works so I can send the same thing to Kevin. Thanks!

P.s. You did upgrade the Server not just the client right? There are two updates, Check for Server Updates and Check for Updates, one for the server and one for the client.

Mauricio · 09-29-2009, 02:54 PM

yes, server 1st, then client. I'm installing now, will let you know what happens....