Connection to LanSync Server Error - D-Tools Forum

permalink · 03-17-2008, 11:45 PM

After installing SI 5.1 demo version, I tried to launch the program, but I get this error:
"An error occured while attempting to connect to your SI5 LanSync Server."

Any solution for this problem please?

Mauricio · 03-18-2008, 01:41 PM

Try this:

On the menu bar, go to File and click on Lansync Online

Let us now if that worked, if not don't hessitate to contact tech support

(866) 386-6571

http://www.d-tools.com/support/submit-an-issue.html

permalink · 03-18-2008, 01:58 PM

Impossible, as the program does not start after the error. Do I missed to install something? Is the installation of microsoft visio required before the launch of SI?

Mauricio · 03-18-2008, 02:18 PM

is this on windows Vista?

I would unistall and re-install

permalink · 03-18-2008, 02:23 PM

No, XP SP2. I unistalled and re-installed but same problem. Is this in relation with the time of my clock? maybe not synchronised with the server?

Mauricio · 03-18-2008, 03:10 PM

Not sure, did you contact tech support?

(866) 386-6571

http://www.d-tools.com/support/submit-an-issue.html

I would call and email them...

permalink · 03-18-2008, 04:42 PM

I emailed tech support with full description of the error.
I use to try this software but unfortunately, I don't benefit of the minimum: the demo version!!

Mauricio · 03-18-2008, 05:40 PM

yea, i'm not sure what the capabilities of the demo version is, but I've been using d-tools for over 5 years now and i'm addicted.

After you buy it and you need additional help, this forum is great, tech support is great and you can always contact me directly if you would like.

mauidtools@hotmail.com

permalink · 03-26-2008, 08:59 PM

I am having the same issue with connecting to my server. I have pourchased SI5 and have been using it for about a month now, but today I get an error that won't let me log in at all. It says:

Desription: String was not recognized as a valid DateTime.
Email:
User Message:
Details: Error: FormatException (DTools.SystemIntegrator.Registration.Client.View. LoginForm.SignInButton_Click) V5.1.0.0

Source: DTools.SystemIntegrator.Registration.Client

Stacktrace:
at DTools.SystemIntegrator.Registration.Client.View.L oginForm.SignInButton_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.PerformClick()
at System.Windows.Forms.Form.ProcessDialogKey(Keys keyData)
at System.Windows.Forms.Control.ProcessDialogKey(Keys keyData)
at System.Windows.Forms.TextBoxBase.ProcessDialogKey( Keys keyData)
at System.Windows.Forms.Control.PreProcessMessage(Mes sage& msg)
at System.Windows.Forms.Control.PreProcessControlMess ageInternal(Control target, Message& msg)
at System.Windows.Forms.Application.ThreadContext.Pre TranslateMessage(MSG& msg)

Message=String was not recognized as a valid DateTime.
Data=System.Collections.ListDictionaryInternal

How do I rectify that, and what would cause it to change spontaneously like that?

Thanks in advance for your help.

Amanda

permalink · 03-26-2008, 09:07 PM

This error usually means that the Syntax of your Long Date format is not equal to your Short date.

March 26,2008 = 3/26/08

Check that in your Regional Settings.