jimjones

I installed the trial version and used it successfully for 1 day, it now gives me a error message and no longer boots..

emailed support, no response, any suggestions?

this is the error message

Desription: Root element is missing.
Email:
User Message:
Details: Error: XmlException (DTools.SystemIntegrator.Persistence.ApplicationSe ttings.InitializeConfigFile) (DTools.SystemIntegrator.Persistence.ApplicationSe ttings..ctor) (DTools.SystemIntegrator.Navigator.NavigatorShell. NavigatorShell_Load) V5.0.10802.0

Source: System.Xml

Stacktrace:
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ThrowWithoutLineInfo( String res)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent( )
at System.Xml.XmlTextReaderImpl.Read()
at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
at System.Xml.XmlDocument.Load(XmlReader reader)
at System.Xml.XmlDocument.Load(String filename)
at DTools.SystemIntegrator.Persistence.ApplicationSet tings.InitializeConfigFile()
at DTools.SystemIntegrator.Persistence.ApplicationSet tings..ctor(Config ConfigFileType)
at DTools.SystemIntegrator.Navigator.NavigatorShell.N avigatorShell_Load(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Mes sage& m)
at System.Windows.Forms.ContainerControl.WndProc(Mess age& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.O nMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


LineNumber=0 (0x0)
LinePosition=0 (0x0)
SourceUri=file:///C:/Documents and Settings/antonello martone/Application Data/D-Tools/SI5/D-Tools System Integrator.config
Message=Root element is missing.
Data=System.Collections.ListDictionaryInternal

SenoS

Does the C:/Documents and Settings/antonello martone/Application Data/D-Tools/SI5/D-Tools System Integrator.config exist on your machine? Have you tried running a repair via Add/Remove Programs to see if that fixes the issue?

jimjones

Originally Posted by SenoS

Does the C:/Documents and Settings/antonello martone/Application Data/D-Tools/SI5/D-Tools System Integrator.config exist on your machine? Have you tried running a repair via Add/Remove Programs to see if that fixes the issue?

no it seems to be missing or maybe i just can't find it, i have tried to re-install and repair multiple times...

SenoS

Are you able to see the "Application Data" folder in the path above? The Application Data folder is hidden by default so you have to change your settings to see that folder. Open My Computer, Tools->Folder Options...->View tab. Check the radio button "Show hidden files and folders".

jimjones

yes i have located the file, it is 0 kb if that is relevant

jimjones

Update, i removed the file and it seems to be working.......?

thanks for the assistance....

SenoS

Oops...sorry, I left out the part of deleting that file...haha. Glad you are up and running!