robertvhoffman

I installed the software and started it. The first thing that happened was I got this error "This program cannot display the website". So I bypassed that and then tried to manage product and got run time errors.

Reed Phillips

As per the installation systems requirements, an Internet connection is required to properly install the software.

http://www.d-tools.com/site/download...quirements.pdf

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Reed Phillips

robertvhoffman

I have an internet connection. The internet connection is always up. I was watching the orintation yestarday and it was still doing the same thing.

Reed Phillips

Are you on XP or Vista? Have you applied the most recent Windows Updates? From other posts, it appears that SI 5 does not work well on all machines that have not applied the updates. I would suggest:
1) Remove SI 5
2) Apply any Critical Windows Updates
3) Re-register for the Trial using a different email address
4) Install SI 5 as per the Installation Guide.

Please post if this does not address your issue.

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Reed Phillips

D-Tools Support

Originally Posted by robertvhoffman

I installed the software and started it. The first thing that happened was I got this error "This program cannot display the website". So I bypassed that and then tried to manage product and got run time errors.

What are the run time errors? Also, do you have any kind of security software installed that may be blocking the connection? Like Norton Internet Security, Personal Firewall, etc..

Reed Phillips

Please see link on first post...

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Reed Phillips

robertvhoffman

I have symantec anti-virus on my laptop. The firewall is turned on. Attached is the prgression of errors. the mostly apply to error 429.