SI5.5 Release Notes - Page 3 - D-Tools Forum

RandyB · 03-04-2009, 05:54 PM

Originally Posted by trans_lux

Having trouble,
The wizard will not find our existing si-5 database and wants to create a new one.
Running full version of SQL Server 2005.
Any ideas on how to resolve would be great.

This issue is being investigated. Please hold off on the update until further notice. Contact technical support at http://www.d-tools.com/support/submit-an-issue.html for more information or if you are stuck.

RandyB · 03-04-2009, 06:11 PM

Originally Posted by dtechy1

Won't communicate with Outlook 2007. Says it is not installed. Any ideas?

This issue is being investigated. Contact technical support at http://www.d-tools.com/support/submit-an-issue.html for more information or if you are stuck.

RandyB · 03-04-2009, 06:41 PM

Originally Posted by trans_lux

Same message if I let it try and create the new db-I guess I expect this.
Whats odd is when it looks for an existing db the option to use alternate credentials is locked out.
Here are the steps that I followed.

1. Ran the update utility, found the update

2. Wanted to install .net 3.5sp1
3. Update failed as it wanted .net 3.0 1st
We are looking into this issue.

4. Installed .net 3.0
5. Reboot
5. Installed .net 3.5 sp1
6. Reboot
Reboot at this point is not absolutely necessary, but should not do any harm.

7. Re-ran update utility-received message that software was up-to-date
The SI5.5 update is temporarily disabled while we investigate and resolve some of the issues posted here. it will be available again soon.

8. Tried .ini edit from above with no luck
This has been fixed on our end, so is no longer needed.

9. Downloaded server update
10. Wizard unable to find existing db
We are investigating this issue.

11. No-D-tools
Please contact D-tools technical support at http://www.d-tools.com/support/submit-an-issue.html or 866-385-6571 x2 if you haven't already. They will be able to help you restore your SI5.2 environment, or get 5.5 running. We sincerely apologize for the difficulties.

Randy Bownds
Program Manager
D-Tools, Inc

RandyB · 03-04-2009, 06:57 PM

Originally Posted by Suppalele

The problem is that my server update still founds that everything is up-to-date!!

B.R.
--
Gabriele

The SI5.5 update has been temporarily disabled as we resolve some significant installation problems experienced by some users. We are working on fixing those issues now, and after some additional testing, updates will be available again soon.

Please keep using SI5.2 for now, and refer to the Critical SI5.5 Update Notice posted on the Navigator for the latest information.

Randy Bownds
Program Manager
D-Tools, Inc.

Soundboy · 03-04-2009, 10:46 PM

Originally Posted by RandyB

1. Ran the update utility, found the update

2. Wanted to install .net 3.5sp1
3. Update failed as it wanted .net 3.0 1st
We are looking into this issue.

4. Installed .net 3.0
5. Reboot
5. Installed .net 3.5 sp1
6. Reboot
Reboot at this point is not absolutely necessary, but should not do any harm.

7. Re-ran update utility-received message that software was up-to-date
The SI5.5 update is temporarily disabled while we investigate and resolve some of the issues posted here. it will be available again soon.

8. Tried .ini edit from above with no luck
This has been fixed on our end, so is no longer needed.

9. Downloaded server update
10. Wizard unable to find existing db
We are investigating this issue.

11. No-D-tools
Please contact D-tools technical support at http://www.d-tools.com/support/submit-an-issue.html or 866-385-6571 x2 if you haven't already. They will be able to help you restore your SI5.2 environment, or get 5.5 running. We sincerely apologize for the difficulties.

Randy Bownds
Program Manager
D-Tools, Inc

I emailed tech support last night, waited all day for a call and NOONE HAS RESPONDED. I HAVE NO SQL SERVER. MY D-TOOLS IS NOT WORKING! THAT MEANS I CANT WORK!

RandyB · 03-04-2009, 11:58 PM

Originally Posted by Soundboy

I emailed tech support last night, waited all day for a call and NOONE HAS RESPONDED. I HAVE NO SQL SERVER. MY D-TOOLS IS NOT WORKING! THAT MEANS I CANT WORK!

Truly sorry about that. Everyone is working to resolve this as quickly as possible. If you email me your company name (to beta@d-tools.com), I can check up on your status and get back to you. Support is definitely behind due to the unexpected complexity of the problem.

We sincerely apologize for the inconvenience and will keep working until we have a resolution.

03-05-2009, 12:50 AM

I have un-installed 5.5 due to the issues of not being able to install correctly. I have gone to reinstall 5.2 and it will not let me. Are there some instructions on going backwards on server?

03-05-2009, 03:25 AM

Well I must say this has been the biggest waste of a day so far. Try to install Si5.5 Doesnt work, 3 E-mails to Tech support still un-answered,
Iv reverted back to 5.2 now.

Soundboy · 03-05-2009, 03:38 AM

How did you get it to go back. My lansync and SQL is jacked!

Soundboy · 03-05-2009, 03:51 AM

I want to say that throughout all this B.S. I believe that the d-tools tech support team is doing all that they can to find solutions for everybody. We are are all frustrated and its gonna take sometime for them to get to everybody, but all we need to take a deep breath and go have a beer!