Service Order -> Send To: Quickbooks - D-Tools Forum

ekalpakoff · 01-05-2010, 08:36 PM

Is anyone using this feature. When I try and run it on our machines it crashes D-Tools. I have submitted the problem twice to support@d-tools.com and no one seems to want to help me. We have been using the service orders feature but have no way of exporting the completed service orders to QB for billing without crashing.

Can someone help me out?

Thanks

ekalpakoff · 01-05-2010, 08:40 PM

See attached error message

01-06-2010, 09:34 AM

When some special characters like ( ^ and ') or accented characters like (È and À) are present in the name of customers or jobs in Quickbooks, then QBSDK fails to retrieve these records.It throws the UTFDataFormatException.
Check this Intuit forum posting on this issue.

https://idnforums.intuit.com/message...threadid=10442

Can you go through your customer jobs list and look for such special characters in the job name or customer name? Replace these characters with other (normal) characters and then try sending to quickbooks from service order. Let us know if this works.

ekalpakoff · 01-06-2010, 03:25 PM

I double checked the client, site, and contact information and found no special characters. As a rule of thumb, we usually name our projects "Client Project Name". I have found that it happens on multiple computers and I have tried it on both Windows 7 and XP pro.

NareshN · 01-07-2010, 05:00 AM

Hi,

Can you try connecting to the sample QBW file and see if you can export a service order. If you are able to export using the sample QBW then our code is having a problem reading the customer list in your QBW.

We tried replicating this but we are not able to yet. One idea is to export your customer list to a IIF file and send to support and refer this forum case. I can try importing it to see if the error can be replicated.

Let me know how it goes.

Thanks.

NareshN · 01-08-2010, 09:49 AM

Hi again,

This is a relevant post on this in the Intuit forums -
https://idnforums.intuit.com/message...&enterthread=y

Basically this error happens if you have special hex characers or accented characters in your customer names or job names. Can you look at your customer names and job names to see if you have any kind of a special character there. There is no code fix for this as the XML returned by QuickBooks is corrupt with this character.

Please note - check your customer names in QuickBooks and not in D-Tools. The problem is in reading the QB customer list.