LANSync - D-Tools Forum

06-06-2006, 07:37 PM

Does anyone besides me have a problem with LANDSync to the server? Any time I download any new information with images it takes forever to Sync up..If I download a new manufacturer it can take anywhere from 1 hour to 8 hours depending on how much information I downlaoded. Is this normal? We have DSL Utra Business, so it should not be an issue. Any suggestions?

06-07-2006, 10:45 PM

Are you syncing over VPN? If so, how many users do you have at each location?

06-07-2006, 10:48 PM

No it straight through the DSL to the server. We have only Two users..Any suggestions?

06-08-2006, 12:02 PM

Sorry about all the questions, but I am trying to understand your network configuration. So you have one user on a LAN that is connected 10/100 to the LanSync server and one user that is remotely connected via a DSL connection. Is this correct?

JordanC · 06-08-2006, 06:46 PM

Are you refering to the D-Tools server with all the Manufacturer information and when you download it takes a long time to Sync? How many items is it Syncing? Are you on 10/100 or 10/100/1000 mb network?

If you are transfering a lot of info, it's going to take a while. I am on Gigabit, if I transfer 15,000 items, it will still take 10 - 15 mins. If your on 100 mbit, you would expect 1.5 hrs - 2.5 hrs to sync. I suggest only downloading one Manufacturer at a time, then sync and procede.

This helps?

06-08-2006, 07:09 PM

Jordan.. I have 831 items to be synced.. I started at 9:00 and it was still less thatn half done at 1:00..There has to be something missing..IF i took out Manufactures that were downloaded a long time ago that are never used, would that seed up the process?

06-08-2006, 08:50 PM

Please respond to my question above. I don't understand the network configuration. It's not clear where the server lives and where the two users live in relation to the server and which one is downloading and attempting to LanSync.

JordanC · 06-08-2006, 11:30 PM

To further help you, as CrystalHacker asked we will need to know more about your setup.

1) How do your PC's connect to your server?
2) Are you using a user PC as your server?
3) If you use VPN to connect to your server, what connection rate are you getting?
4) When you download manufacture data, how fast is that process?
5) Do you have any other computer / network speed problems?
6) Are you syncing multiple users at once? (halves the speed)
7) What server software are you using?

Crystal might have other questions. If you have a connection and everything is working, just very slowly, it sounds like a network / PC issue. If you were getting errors and not able to sync at all, you would have a setup problem. In your case, it's sounding like a network error. Answer the questions to further help solve the problem

-Jordan

06-14-2006, 01:09 PM

Jordan I taked to my IT Guy and got some information that You and Crystal might be able to help me..
1) How do your PC's connect to your server?
Complex network(wan links multiple routers)
W2003 Domain
Several (9) remote branches with VPN Access back to main server
Tcp/IP over Vpn for D-tools sync
2) Are you using a user PC as your server?
No. Lansync server on a domain controller
3) If you use VPN to connect to your server, what connection rate are you getting?
Remote offices --3 mbsp dsl connection for internet
Main office -- 5 mbps burstable to 10 mbps full duplex broad band firber
VPN - restriction - 20 mbps
max throughput due to internet 3 mbps at remote locations
4) When you download manufacture data, how fast is that process?
Normal
5) Do you have any other computer / network speed problems?
No other speed issues. Corporate other than D-tools runs on Citrix platform

6) Are you syncing multiple users at once? (halves the speed)
No, onl;y one user at a time.
7) What server software are you using?
W2003 Server

I hope this answers your questions Jordan. I am hoping either you or Crystal mighthave soem suggestions..Maybe there is something that we are missing. Would maybe websync be better for us than Lansync?

06-14-2006, 07:55 PM

If I were you, I would send this info to http://www.d-tools.com/support/submit-an-issue.html and let them give you some pointers. Make sure they know how to reach you.

In general you want the majority of your users and LanSync to sit on the local LAN. After you do a major download and Sync on the LAN, it may take less time to copy the MasterTable to the remote VPN location rather than running LanSync. In any case I would suggest contacting the support folks.