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Old 12-06-2006, 08:08 PM   #1 (permalink)
DWS
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Default Issues Ramping up d-tools

We had a couple of different versions of d-tools over the years but never really ramped it up and put it to use; despite having paid for the software assurance the whole time. So we purchased SI 4.5 with Lansync and Business Manager and I removed all the old programs from the server and a local machine. When I went to reinstall the Lansync module on the server, it went way to fast, did not give me a choice as to which drive to place it, did not prompt me to reboot and is no where to be found even though it staes it was installed sucessfully. The only place I can see it is under add/remove programs - but it gives a size of 0.0MB! I tried the repair option and restarted the server to no avail. I've never seen this before in any type of software.

Also, when attempting to register d-tools it states we have don't have a license for it even though I just paid for it. When I check available licenses it states one for Pro and one for Business Manager. However it still states that I may not register SI.

The attached is the error I received upon attempting to configure Landsync from a workstation.

All suggestions welcome!

DWS
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File Type: doc lansync error 1.doc (208.5 KB, 11 views)
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Old 12-06-2006, 08:46 PM   #2 (permalink)
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Default Go to HELP and send a support ticket

Go to HELP and send a support ticket to get your issue tracked.

If you have SA then you can get great help from D-Tools via GoToAssist - schedule a time with them to help you.

And since you are new at this, look into MIT LIVE online training everyday fwith one year unlimited access for a single subscription fee.

I can sign you up today!
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Old 12-07-2006, 01:11 AM   #3 (permalink)
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email http://www.d-tools.com/support/submit-an-issue.html

Last edited by JoseM; 12-10-2009 at 01:55 PM.
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