can't install 5.2 - D-Tools Forum

grichards · 06-23-2009, 02:02 AM

Installation works on several other machines but when trying to install 5.2 on a laptop i get:

An error was encountered while attempting to locate the LanSync server

------- DETAILS ------
Source: DToolsInstallationUtility.Views.ClientLocateServer View
Time: 6/22/2009 4:11:36 PM
OS:Microsoft Windows NT 5.1.2600 Service Pack 3
Exception:
DTools.SystemIntegrator.FileMgr.Common.DToolsFileM grServerOffLineException: Server: [] communication error attempting to open. Check that server is on-line. ---> System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://kings:9000/DToolsFileMgrService/service. The connection attempt lasted for a time span of 00:00:01.0011968. TCP error code 10061: No connection could be made because the target machine actively refused it 10.0.2.25:9000. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.0.2.25:9000
at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)
at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)
at System.ServiceModel.Channels.SocketConnectionIniti ator.Connect(Uri uri, TimeSpan timeout)
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.SocketConnectionIniti ator.Connect(Uri uri, TimeSpan timeout)
at System.ServiceModel.Channels.BufferedConnectionIni tiator.Connect(Uri uri, TimeSpan timeout)
at System.ServiceModel.Channels.ConnectionPoolHelper. EstablishConnection(TimeSpan timeout)
at System.ServiceModel.Channels.ClientFramingDuplexSe ssionChannel.OnOpen(TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.O pen(TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.OnOpen (TimeSpan timeout)
at System.ServiceModel.Channels.CommunicationObject.O pen(TimeSpan timeout)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleRe turnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateI nvoke(MessageData& msgData, Int32 type)
at System.ServiceModel.ICommunicationObject.Open(Time Span timeout)
at System.ServiceModel.ClientBase`1.System.ServiceMod el.ICommunicationObject.Open(TimeSpan timeout)
at System.ServiceModel.ClientBase`1.Open()
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceOpen()
--- End of inner exception stack trace ---
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceOpen()
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceRestart()
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceError(Exception ex, Boolean ThrowEx)
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServerGetConfiguration(String netTCPAddress)
at DToolsInstallationUtility.Views.ClientLocateServer View.button1_Click(Object sender, EventArgs e)
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceOpen()
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceRestart()
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServiceError(Exception ex, Boolean ThrowEx)
at DTools.SystemIntegrator.FileMgr.ClientSvc.ClientSv c.ServerGetConfiguration(String netTCPAddress)
at DToolsInstallationUtility.Views.ClientLocateServer View.button1_Click(Object sender, EventArgs e)

any ideas?

AE Engineer · 06-24-2009, 10:24 PM

The error is telling you that your laptop cannot find the server where your SI5 is located. You need to check to see if your network is working on the laptop. Use the laptop and go find the server location where the SI5 files are located. Once you do that, make sure you are choosing the right place from the browse menu when it asks for the server location in your SI5 setup.

grichards · 06-24-2009, 11:13 PM

Originally Posted by AE Engineer

...You need to check to see if your network is working on the laptop. Use the laptop and go find the server location where the SI5 files are located. Once you do that, make sure you are choosing the right place from the browse menu when it asks for the server location in your SI5 setup.

the laptop is working on the network.
I can access all shared folders through windows explorer on the laptop.
shared folder permissions are set correctly, too open really (EVERYONE-FULL CONTROL)
I'm selecting the correct server location.
any other ideas?

06-24-2009, 11:34 PM

Quote:

TCP error code 10061: No connection could be made because the target machine actively refused it 10.0.2.25:9000. ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.0.2.25:9000

Based on the information in the thrown exception I would say that there are a couple of different things that could be causing this error message.

A. A firewall or Proxy on the server machine is actively refusing the connection on TCP 9000. If this is the case you will need to add an exception for communication on this port.

or

B. There is another application on the server that is already using that port. This can be easily diagnosed by simply stopping the D-Tools service on the server and then run a netstat -a from the command prompt to see if tcp 9000 is still listening. If it is still active then you will need to reinstall your server components and specify a different port thats not already in use.

Also, here is a link to more information on how to troubleshoot TCP error 10061. http://www.dameware.com/support/kb/a...aspx?ID=300006

Good Luck!

grichards · 06-25-2009, 12:21 AM

i do have an exception for port 9000.
also, all other installs are able to reach the server with no problem. So it doesn't seem like another application is blocking the port.

thanks for the TCP error resource. i'll check it out.

BlackAUDI · 08-27-2009, 01:24 AM

I have the same issue has anyone found a solution? All machines working with the exception of my new laptop? Access open, port 9000 in exceptions, can see the server. No explainations?

JoseM · 08-27-2009, 09:03 AM

Originally Posted by BlackAUDI

I have the same issue has anyone found a solution? All machines working with the exception of my new laptop? Access open, port 9000 in exceptions, can see the server. No explainations?

If you do a trace route from the client to the server, is it more than one hop? What operating system are you on? Disable the firewall on the server and on the client and see if that makes any difference.

Trace route:
In Windows, select Start > Run> and type in cmd then press enter. This will give you a command prompt window. Enter the word tracert, followed by a space, then the servers name or IP address.