When is the next service pack coming? - D-Tools Forum

David_Haddad · 03-12-2010, 02:58 AM

I am about to embark on at least 16 hours of work that could be accomplished in 1 with a functional copy and past mechanism - which I understand is finally coming in the next service release (thanks Naresh). So I am very eager to see that :-).

CoreyK · 03-12-2010, 04:41 PM

David,
We are currently in the regression phase of testing SP2 for release to existing customers. We are scheduled to release SP2 via automatic updates in Mid-April.

Best,

Corey Krehel

grichards · 03-19-2010, 06:39 PM

is updating the server to SP2 going to disable all my SP1 clients?

David_Haddad · 03-20-2010, 01:31 AM

RANT COMING!

OK, so I open D-Tools and am greeted with "SP2 Trial Now Available". So I assume this is for your existing customers, otherwise why would you announce it all over our D-Tools clients? So I go to download page, fill out all of the required info, hit submit and get the answer "sorry you are not eligible, a copy of D-Tools has already been registered to xxx@xxx.com."

Now on the web page I did see "SP2 will be made available to existing customers via automatic updates beginning in mid-April (target date 4/15)" but I just assumed that meant that it would be officially rolled out then, not that existing customers could not try it now! I mean, what type of company would not give their existing hardcore users access to their trials, right :p?

This is the type of user experience that just drives me insane. You took what should have been an exciting announcement and managed to turn it into a negative. That takes effort :p. If your concern is that you don't want existing users using it on live systems, then just tell us not to

!

David_Haddad · 03-20-2010, 01:55 AM

So I guess I'll have to use a bogus email account to get access. OK, I can play that game :p.

BTW, the download page won't work with Firefox either. It asks you to re-enter your email address, but the field to enter the email address only shows up in IE.

NareshN · 03-22-2010, 06:24 AM

Richards,

When you upgrade your server to Sp2 you will have to upgrade all clients to Sp2 also. Many of the service calls have changed.

Naresh

NareshN · 03-22-2010, 08:41 AM

David,

Also for me the trial download works fine in Firefox. I am able to see the email address field.
Can you attach a screenshot of the page you are taking about when you get a chance?

Naresh