pb4ugoout

I called Gold support multiple times and no one answers. I left a voicemail and when I tried to leave another it said the mailbox was full. I upgraded to 5.1 and all was well. I had my boss change my license to a Standard user from a text user so that I could add drawings to my projects. I logged out and when I went to open D-Tools the next day I get an error message saying my license has expired and I need to contact customer support. Well customer support doesn't answer the phone so I'm looking for help here. I know my license hasn't expired as we haven't even had the software for a year yet. It doesn't matter which computer in the office I use, dtools won't open. Same problem on all of our machines. I never get to a dtools login prompt. It simply won't open that far. It's a real pain because I can't get any work done. Any help would be appreciated.

slemay

Yeah - I agree... sales sold me on the idea of a GOLD support plan - but it takes them at least 4 hours (most of the times it's the next day) to get back in touch with me. Rest assured, they do usually get back in touch - it just takes time.

Hey D-Tools - it's time to hire some more support reps!!! This is a problem not only when you come out with new versions (SP or revisions) but even in between! 1/2 the time I should get a support person RIGHT AWAY - the other 1/2 the time within 1 hour... that's the industry norm!

pb4ugoout

it's been 3 days and i still haven't received a phone call. my problem is now more widespread than i though and i can't open dtools on any of the computers in our office. i'm losing time and money and watching my productivity fall out the window with every hour that goes by.