Work Order items missing - D-Tools Forum

markmidyett · 10-05-2009, 10:35 PM

I just sat down to edit last week's work orders where I update the properties of each item and hopefully change the WO status to closed. Much to my surprise, there were no items in the WO. I could add the items to the WO again (so somehow they were unassigned from the WO and available to be added) but that will add time and redundancy to an already lengthy process. Has this happened to anyone else? Did I do something inadvertently to make this happen? I am sure that I saved the WO's and printed them because the paper is sitting on my desk right now.

markmidyett · 02-21-2011, 05:14 PM

This problem is still happening. Is anybody out there? I just closed out 9 work orders for last week and 3 of them had no items in them we I revisited the work order. I had to re-add them to the WO and then close it out.

I guess the good news is that there aren't a lot of people having this problem or I would have had some responses by now.

**Ryan Brown** · 02-24-2011, 12:26 AM

Hey Mark, I haven't seen this happening before - are you creating tasks (on orders and scheduling section) and assigning those tasks to a work order or adding the items straight into the Work Order itself?

markmidyett · 02-24-2011, 01:33 PM

I'm adding items directly into the work order. We use iCal to do our scheduling. Is there an advantage to creating tasks if we're not using the scheduling?

**Ryan Brown** · 02-24-2011, 03:45 PM

Not sure on the value of creating tasks without scheduling them - might be worth a shot to test it out to see if the items still disappear from your Work Orders if done this way - maybe try on one job? At minimum it will narrow your issue down for support to diagnose!