D-tools not opening - D-Tools Forum

esd_jvaccarino · 12-22-2009, 03:37 AM

Just wanted to post this on the forum as I've already had some help with D Support and waiting a second opinion on this issue. Here goes nothing! Maybe someone else has run into this:

We've been running D-Tools for quite some time now (YEARS!) without too many issues. On Friday, before quiting time, I checked in all projects, closed D-tools, and signed off the computer. Fast forward to Monday morning.

Monday morning, I log on the machine, click on the Si5 link and wait for the log in window to appear.. And I wait, and wait.. Nothing. No window comes up. I click again, nothing. I open task manager, Systemintegrator.exe is running under processes, but not the applications tab. This seemed odd.. so I ended the process, and restarted. I did this a few times.

Finally called and emailed tech support. We ran through the same notions as above.. and even took it to the next level. D-Tools projects were backed up, and we proceeded with removing D-Tools for a fresh install (even deleting registry items).

So we removed everything pertaining to D-Tools.. go to launch Si5..
STILL NOTHING! The Systemintegrator.exe runs in the process tab, but not applications tab..

How odd is this??! I am hoping someone has seen this before and/or knows how to fix it

Just wanted to add a few things: From Friday to Monday, there were no Windows Updates installed, nor any updates to any software whatsoever. OS is Windows XP...

NareshN · 12-22-2009, 12:40 PM

Can you rename to the System Integrator 5.config file in the “C:\Documents and Settings\CURRENTUSER\Application Data\D-tools\SI5” folder to any other name and then restart Navigator. Rename this file after making sure Naivgator is not in the running processes and then restart Navigator.

This is just a hunch feeling – renaming this file will cause no problem. It is supposed to open Navigator at the same point where it was last – this may have got messed up and it will open at default position.

Good luck.

esd_jvaccarino · 12-22-2009, 03:08 PM

Naresh

Thanks for the reply.

I don't have a System Integrator 5.config file..

NareshN · 12-23-2009, 04:58 AM

Check in the “C:\Documents and Settings\CURRENTUSER\Application Data\D-tools\SI5” - folder here CurrentUser is the user you have logged into Windows as.

esd_jvaccarino · 12-23-2009, 01:36 PM

I am logged in as Administrator.. and that folder is empty. I did a gotoassist with Dax last night.. he suspects that it is malware or an OS issue.. I ran Spybot last night and am running adaware this morning..

Ran AVG on monday, didn't find anything.. Spybot found a couple of advertising items but still didn't fix my problem after reinstall of DTools.

I just don't understand how everything worked fine Friday, and come Monday this happens.

esd_jvaccarino · 12-24-2009, 01:44 AM

FOLLOW UP : spent most of the day backing up everything, then formatting C: and performing a fresh install of XP..

Reinstalled D-tools.. and works again!

Does anyone have any idea on how the files in the \Administrator\App Data\D-Tools\ could have disappeared over the weekend?

Was the computer hacked?
D-tools was the only program affected over the weekend.