James McDowell

Originally Posted by dbranch

I have this same problem. It was a project that I started in SI4 and imported it into 5. I have tried both of the fixes listed above and and have had no success. Tech supoort told me that They are aware of the problem but that there is no fix at this time. Unbelievable. I have been a loyal D-Tools user since version 1.5 and have always been a supporter and fan despite the quirks and bumbs along the way. But I have gotta' say that this release is flat out useless. If I can't work on a project then what good is this software to me. I realise that any new piece of software is going to have bugs but that is what beta testing is all about. You don't release a piece of software for general use what it has this many problems. I am only talking about this problem right now but I have had many issues like everybody here and have wasted countless hours trying to fix or get around them. I am not saying that the product is bad because it has bugs, I'm saying that it shouldn't have been released until these problems were fixed. The onlything I can sys is that it's a good thing I still have SI4 because I refuse to use 5 until it works - COMPLETELY

I feel your pain brother!

I finally had to uninstall D-Tools, Visio and .net 2 & 3 on seven different machines here in our office. Reinstall Visio, updates, reinstall .net (from the D-Tools discs only) reinstall D-Tools, more updates . . . you can imagine how many long evenings that took.

The removal of the .net updates is starting to impact other software that we run.

As of the last update I received from tech support, they still don't have a clue. I can only imagine the "wonders" that 5.2 will bring.

We haven't uninstalled 4.6 from most of the machines yet. We're seriously considering moving back to it for our new projects.

JAVSystems

I don't have the Visio Add-On in my custom setup location.

Originally Posted by SenoS

I spoke with our Support department and they recommended trying this: 1. Open Add/Remove programs, select System Integrator 5 (5.1) and click [Change]2. Choose to [Modify]. 3. Click Visio Add-On and select "Entire feature will be installed on local hard drive" and then finish clicking through the install wizard. If this does not work, or you don't see the Visio Add-On option when attempt the Modify, then you will need to: 1. Uninstall the SI 5 desktop components via the SI 5 Install Utility (Start->All Programs->D-Tools->Insatll Utility. 2. Reinstall SI 5 from disc, make sure that you choose the Complete option when installing. 3. Run your update to 5.1. You cannot take a project that was created in SI 5 and bring it back to SI 4. If you need assistance, please call D-Tools Support at 1.866.386.6571 x 2 or email http://www.d-tools.com/support/submit-an-issue.html. We are open on President's Day.

JAVSystems

I've figured it out. For some reason the initial CD-Key that I received in my packing slip did not work. So I had D-Tools send me a new key. They did via email. But they gave me 2 sets. One had the CD-Key "QuickLinks" that I've been putting in. This does not show the Visio Add-Ins. The one that I just tried is the SI5_Pro CD Key and now it shows the Visio Add in. Be sure you guys are using the right keys to install your software.