priblejr

Aside from these bugs, the real issue I have with this is that this program is preached to do certain things (trust me, I saw them at CEDIA and obviously they were gone to another convention when a huge issue happened and no one was available to help) however, they do the exact opposite.

The main point being the "ease" and "increased productivity". These problems aren't issues necessarily with product additions and project creation; rather, navigation, saving, errors, and reliability.

To this day, I still cannot access the Reporting Center because it is "expired" and have not been contacted by D-Tools regarding this issue. Gee, I think if I paid for the program it should work, don't you think?

This issue alone is speeding our productivity up immensely! (yes, I am being sarcastic). Basically, I cannot change/create reports, therefore I am using the defaults from D-Tools because the tech troubleshooting the problem deleted D-Tools as a solution and reinstalled it so I lost my custom reports.

The best thing is that no one in the past (two weeks almost) has contacted me/us regarding our problems. No one has offered a solution. This is an investment and as customers I believe we are entitled to certain rights and promises regarding said investment. Right now, it seems like a waste of money. I can create an excel spreadsheet proposal by proposal as an alternative to D-Tools and sadly, at this point, seems much more reliable, easier, faster, and stable.

Obviously I am upset. I can deal with down time for a day (although I shouldn't have to) but this has been weeks now and nothing has been resolved. I don't know if there is a higher power to complain to, but I am just about ready to find out.


GRRRRRRRRRRRR!!!!!!!!!!!!!!


Jon