Thank you for your posts. I can truthfully testify that when D-Tools is working our profit per job is significantly increased. So in that sense I do not regret our move to the program. The problem seems to be on the support side as has been mentioned. We were finally given a direct line into support today but when called it goes straight into voice mail - so now I save the time of having to choose option two in order to leave a voice mail! I guess the best thing is to maximize my up time for the program knowing that Excel will be my only option for the down times which will eventually come.
|